Refund policy

We hope you love your Pennie + Belle purchase! Because many of our items are personalized or made especially for you, personalized and custom-made items are final sale and cannot be returned or exchanged.

Please carefully review all names, initials, monograms, and other personalization details before placing your order. We are unable to offer refunds or replacements for errors in personalization information submitted by the customer.

If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us within 7 days of delivery. Please include your order number and photos of the item and packaging so we can make it right.

Non-personalized items may be eligible for return within 14 days of delivery if they are unused, unopened, and in their original condition. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Once an eligible return is received and inspected, approved refunds will be issued to the original payment method. Original shipping charges are non-refundable.

If you have any questions about your order, please contact Pennie + Belle through our Contact page. ♡